Google Business Profile review monitoring
Monitor new Google Business Profile reviews and identify comments that need a response. Regular review checks help your business recognise feedback themes and address customer concerns promptly.
BRANDVERIVO / SERVICE 11
Online Reputation Management.
Build trust through genuine customer experiences. We help organise review monitoring, professional responses and feedback workflows while keeping business information consistent.
BUILT AROUND YOUR BUSINESS
Who it’s for.
Local businesses and brands that need a structured approach to customer feedback and reputation.
What we measure
Response coverage, feedback trends, listing accuracy and genuine review-request activity.
WHAT WE CAN HELP WITH
Your service toolkit.
Review-request campaigns and professional responses
Create polite requests for honest feedback after real customer interactions. Prepare professional responses that acknowledge the experience without purchasing reviews or promising a particular rating.
Brand-mention monitoring
Track selected brand-name mentions across accessible sources and agreed channels. Highlight relevant conversations and potential issues so your team can respond with context.
Social media reputation monitoring
Review comments, tags and public conversations on your selected social profiles. Identify recurring concerns and opportunities to clarify information or provide helpful support.
Customer feedback surveys
Prepare short surveys that capture useful feedback at relevant points in the customer journey. Organise responses into practical themes your team can use to improve service.
Review and testimonial content
Turn genuine, approved customer feedback into useful testimonial and review assets. Preserve the original meaning and obtain necessary permission before using customer details in marketing.
Negative-feedback escalation workflows
Define how complaints move from a public comment or review to the responsible person. Clear escalation steps help your team investigate concerns and respond consistently.
Online listing consistency and business information updates
Review business names, addresses, contact details and other key information across selected listings. Correct inconsistencies so customers can find accurate information when they search.
FROM BRIEF TO DELIVERY
A practical path forward.
Understand your starting point
Review your business goals, audience, current assets and access requirements. Agree on the priorities and how success will be assessed.
Turn the plan into action
Confirm deliverables and responsibilities, prepare the selected services and obtain your approval before launching work that needs it.
Make the next move informed
Review delivery and relevant performance indicators. Identify improvements and agree the next actions within your project or monthly scope.
Every engagement is scoped individually. Timelines, service quantities, revisions, access requirements, platform fees and reporting frequency are confirmed in your proposal. Outcomes depend on your market, offer, budget and implementation.
LET’S CONNECT THE DOTS
Make this part of
your growth plan.
Tell us about your business and we’ll discuss a suitable scope for online reputation management.
BETTER TOGETHER