Stay useful after the first interaction. We build email journeys that introduce your business, nurture interest and support repeat purchases with relevant messages.
Businesses with an opted-in audience or customer base and a need for structured retention campaigns.
Delivery, clicks, unsubscribes, conversions and repeat purchases where connected data is available.
Plan an email calendar around audience needs, useful updates and business objectives. Build permission-based subscription opportunities and structure newsletters around clear topics and next steps.
Introduce new subscribers to your business through a planned sequence of helpful messages. Explain your offer, answer early questions and guide interested readers toward an appropriate enquiry or purchase.
Prepare follow-up emails for customers who leave items in their cart, where the store and consent setup support them. Product reminders and clear checkout links help remove friction from returning.
Help new customers understand the next steps after joining or buying. Follow-on messages can share guidance, useful resources and relevant support to strengthen the ongoing relationship.
Build timely email campaigns around launches, festivals, sales or seasonal needs. Coordinate the offer, audience segment and landing destination so the message remains focused and easy to act on.
Group subscribers using relevant interests, lifecycle stage or purchase behaviour. Tailor content and offers so the email is more useful to the recipient than a single broad broadcast.
Review sending setup, delivery patterns, clicks and unsubscribes to identify problems and opportunities. Explain performance with appropriate context, since open rates alone do not reliably show engagement.
Review your business goals, audience, current assets and access requirements. Agree on the priorities and how success will be assessed.
Confirm deliverables and responsibilities, prepare the selected services and obtain your approval before launching work that needs it.
Review delivery and relevant performance indicators. Identify improvements and agree the next actions within your project or monthly scope.
Every engagement is scoped individually. Timelines, service quantities, revisions, access requirements, platform fees and reporting frequency are confirmed in your proposal. Outcomes depend on your market, offer, budget and implementation.
Tell us about your business and we’ll discuss a suitable scope for email marketing & customer retention.
